At Vithaai Naturals, we take pride in offering premium-quality organic food products. However, if you are not satisfied with your order, we offer a fair and transparent refund process.

Eligibility for Refund:

• Refunds are applicable only on unopened, unused, and sealed products.
• You must raise a refund request within 7 days from the date of delivery.
• Items must be in their original packaging with proof of purchase.

Non-Refundable Items:

• Perishable food products (fruits, vegetables, fresh produce).
• Products purchased during promotional sales or with discount codes.
• Items returned without proper proof of purchase.

Refund Timeline:

• Once your return is approved and inspected, your refund will be processed.
• Refunds take 7-10 business days to reflect in your bank or original payment method.
• Shipping charges, if applicable, are non-refundable.

We want you to enjoy every product you buy from Vithaai Naturals. If you receive a damaged, defective, or incorrect product, you may request a return or replacement.

Conditions for Return:

• Request must be raised within 48 hours of delivery.
• The product should be unused, sealed, and in its original packaging.
• A photo/video of the damaged or wrong product must be shared for verification.

Process of Return:

• Contact our support team at info@vithaainaturals.com or call our helpline.
• Our team will review your request and arrange for pickup if applicable.
• After inspection, we will send you a replacement or issue a refund.
• Refunds take 7-10 business days to reflect in your bank or original payment method.
• In case of replacement, the replacement order will be delivered within 5 to 7 business day

Non-Returnable Items:

• Fresh produce (perishable items).
• Opened or partially used products.
• Items damaged due to customer misuse.